1. Who We Are

BookPianoLessons (“we,” “our,” or “us”) is operated by Naser, an independent music teacher based in the UK, offering piano lessons to students aged seven and above, both online and in-studio.

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2. What Information We Collect

We may collect and store the following types of information when you use our website or services:

• Full name

• Email address

• Phone number

• Booking details (dates, session type, number of sessions)

• Payment information (processed securely via Wix, Stripe, or PayPal)

• Communication history via WhatsApp or the Wix app

• Homework tracking via Asana (if you opt into it)

• Technical data such as IP address, browser type, device info, and time of visit

We do not knowingly collect any data from children under the age of 13. If you are under 13, please do not provide personal information without the consent of a parent or guardian.

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3. How We Use Your Information

We use the information we collect to:

• Manage and process your lesson bookings

• Communicate with you about lessons and scheduling (via email, WhatsApp, or app notifications)

• Track progress and homework through third-party tools like Asana (if used)

• Improve website performance and user experience

• Comply with legal obligations

We do not use your data for marketing or advertising purposes without your explicit consent.

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4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal basis for collecting and processing your data includes:

• You have provided consent for us to do so

• The processing is necessary to perform a contract (e.g., delivering a lesson you booked)

• It is in our legitimate interest to maintain service records and communications

• We are required to comply with legal obligations

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5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Booking-related data is typically retained for up to 12 months after your last lesson.

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6. Your Data Protection Rights (GDPR)

If you are based in the UK or EEA, you have the right to:

• Request access to your data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Request data portability (where applicable)

To exercise any of these rights, contact us via info@bookpianolessons.com or WhatsApp +44 7356 272376‬.

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7. Cookies

We use standard cookies to:

• Monitor traffic and analytics

• Remember your preferences on our website

• Enable core functionality such as login and bookings

You can manage or disable cookies through your browser settings.

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8. Communication Tools & Third-Party Services

We may use the following platforms to enhance your learning experience:

• Wix – for website hosting, bookings, and payments

• Stripe/PayPal – for secure online transactions

• Google Meet – for online lessons

• Asana – for optional homework and lesson tracking

• WhatsApp Business – for general communication and lesson reminders

All third-party services are expected to comply with GDPR and handle your data securely.

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9. Children’s Privacy

Lessons are available to students aged seven and above. For students under 18, we recommend that a parent or guardian manage bookings and communications. We do not knowingly collect personal information from children under 13 without obtaining their parents' consent.

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10. Security of Your Information

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to keep your login credentials private.

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11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes to our practices or services. Updates will be posted on this page, accompanied by a new "Last Updated" date.

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12. Contact Us

If you have any questions or concerns about your privacy, or to make a data request, please contact:

Email: info@bookpianolessons.com
WhatsApp: +44 7356 272376‬
Website: www.bookpianolessons.com