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Terms & Conditions

1. Lesson Packages & Prices

All lessons must be booked and paid for in advance via the website. No cash payments are accepted. Bookings are only confirmed once payment has been completed.

Pricing (from 1st September 2025):

  • Single – £40 (1 session)

  • Double – £70 (2 sessions, save £10)

  • Multi 4 – £130 (4 sessions, save £30)

  • Extend 8 – £250 (8 sessions, save £70)

Discount codes from previous purchases remain valid and can be used on new bookings.

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2. Booking Validity

  • Bookings made before September 1, 2025, will remain valid with no additional cost.

  • Bookings made from September 1, 2025, onwards are valid for 6 months from the purchase date.

  • Any unused sessions after 6 months will automatically expire and be removed from your account.

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3. Lesson Format & Schedule

  • Each session lasts up to 50 minutes. There are no half-sessions, and sessions cannot be split.

  • Lessons are available:

    • Online via Google Meet (link sent in the confirmation email).

    • In-person at the studio (address provided on the website).

  • Sessions are held on Saturdays and can be booked up to 3 weeks in advance, depending on available time slots.

  • Bookings must be made at least 24 hours before the scheduled start time of the session.

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4. Induction Session

A one-time Induction Session is available free of charge, lasting up to 30 minutes.
This session allows for a Q&A and a general introduction and does not require an instrument. It can be booked via the website or app.

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5. Age, Level & Accessibility

  • Students must be 7 years (young learners) or older (adults).

  • Lessons are tailored for:

    • Beginners with no musical background.

    • Students who have studied Grade 1 or 2.

  • Naser has experience working with SEN students, and all genders and backgrounds are welcome.

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6. Parent/Guardian Policy

  • A parent or guardian may:

    • Stay in the reading room during the session, or

    • Drop off and return at the designated times.

  • Please arrive 5 minutes early for pickup.

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7. Cancellations, Rescheduling & Attendance

  • You may cancel or reschedule a session up to 24 hours before the scheduled start time through your account on the website or the Wix app.

  • If cancelled within this timeframe, the session will be credited back to your account and may be used or rescheduled later (within the 6-month validity period).

  • No-shows or cancellations made less than 24 hours in advance will result in the session being forfeited and non-refundable, unless prior arrangement is made.

  • Late arrivals will result in a shorter session. Missed time cannot be added to the end of the session.

  • If the teaching staff is late, the missed time will be added when possible or rearranged.

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8. Studio Etiquette

  • Please do not arrive early, as another lesson may be in progress.

  • Arrive on time to ensure full use of your session.

  • A parking space is available for learners and parents who drive.

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9. Communication & Homework

  • Communication options:

  • Some lesson-related communication (e.g., homework and progress) will be managed via Asana, a free task-management platform.

    • Students will be asked to install the Asana app after the Induction Session.

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